The Process/Value/Symptom Matrix

I’ve been working on a concept and paper for a few years now, off and on.  I’ve collaborated with manufacturing industry veteran, Mike Okey, and we’ve gathered input from other supply chain experts.  We have been fortuntate to have been published by Supply Chain Digest in their “Supply Chain Comment” section. 

Mike and I have devised a Process/Symptom/Value (PSV) Matrix that provides a useful perspective for proritizing process improvement efforts by relating business decision processes to undesirable business symptoms and their impact on the drivers of enterprise value.   

You can read the first installment of the article at the link below, and I hope that you will take a moment to do so.

http://www.scdigest.com/experts/guest_11-09-13-1_Finding_Value_In_Value_Chain.php?cid=4949

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About Arnold Mark Wells
Industry, software, and consulting background. I help companies do the things about which I write. If you think it might make sense to explore one of these topics for your organization, I would be delighted to hear from you. I am employed by Opalytics.

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